Privacy Policy

Privacy Policy

Onward Creative Solutions, LLC dba AC Bio Clean (“AC Bio Clean”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at acbioclean.com, contact us for services, request assessments, subscribe to communications, or use our probiotic HVAC coil cleaning solutions. By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you inquire about our services, request a site assessment, schedule service, or communicate with us. This may include:

• Contact information (name, email address, phone number, company name, job title, property address)
• Details about your HVAC systems and service needs
• Payment information (processed securely through third-party processors such as Stripe; we do not store full credit card details)
• Any other information you choose to provide

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and time spent on the site. We use cookies and similar tracking technologies for analytics and to improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries, scheduling site assessments, and providing service proposals and quotes
• Performing HVAC coil cleaning services and managing ongoing maintenance agreements (including quarterly plans)
• Processing orders for our probiotic cleaning products and supplies
• Sending service confirmations, reminders, updates, and follow-up communications
• Improving our website, services, ROI tools, and customer experience
• Marketing and promotional communications (with your consent), including newsletters about energy savings, indoor air quality, and special offers
• Complying with legal obligations and protecting our rights
• Sending SMS/text message notifications for scheduled visits, service updates, maintenance reminders, offers, and other important account or service communications (see Section 11 below for full details)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With trusted service providers and contractors who assist us in delivering our services (e.g., scheduling tools, email platforms, payment processors, field technicians). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
• With business partners when necessary to fulfill service obligations (e.g., energy monitoring platforms such as Verdant).
• When required by law, regulation, or legal process (e.g., in response to a subpoena or court order).
• In connection with a business transfer, merger, acquisition, or sale of assets.
• With your consent or at your direction.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes. We may share this information only with third parties that help us provide the messaging service (such as platform providers, phone companies, and vendors assisting in text message delivery), and only for purposes of supporting the SMS campaign.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and support marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access, correct, or delete your data
• Opt out of marketing communications (email unsubscribe links or by contacting us)
• Request restrictions on processing or data portability
• Exercise California privacy rights (CCPA) if you are a California resident — we do not sell personal information

To exercise these rights, please contact us at info@acbioclean.com. We will verify your identity before fulfilling requests.

For SMS communications: You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message, or by emailing info@acbioclean.com. Full details are provided in Section 11 below.

7. Children’s Privacy

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. International Users

If you are accessing our website or services from outside the United States, please note that your information may be transferred to, processed, and stored in the United States. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the latest changes were made. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@acbioclean.com Phone: (305) 422-1811 Mailing Address: 888 Brickell Key Dr, Apt 412, Miami, FL 33131

11. SMS and Text Messaging Communications

Onward Creative Solutions, LLC dba AC Bio Clean (“AC Bio Clean”) may send SMS/text message notifications to clients and prospects who have opted in. These messages may include appointment confirmations and reminders for scheduled service visits, maintenance updates, service findings, quarterly plan reminders, special offers, and other important notifications related to your HVAC coil cleaning services.

By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number and consent to receive recurring automated text messages (SMS/MMS) from us. Consent is not required to make any purchase. Message frequency may vary.

Important: Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes. We may share this information only with service providers that assist in delivering the SMS service (such as platform providers and carriers), solely for the purpose of supporting the messaging campaign.

Opt-Out: You may opt out of SMS communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You may also email info@acbioclean.com with your opt-out request. After opting out, you will receive a final confirmation message and no further SMS will be sent unless you re-enroll.

Help: Reply HELP to any SMS message or email info@acbioclean.com for assistance.

Standard message and data rates may apply. For full details on our SMS program — including participation requirements, data retention, indemnification, dispute resolution, and your rights — please review our complete SMS Terms and Conditions at https://acbioclean.com/sms-terms-and-conditions/