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We respect your privacy and are committed to protecting your personal data.
Last updated: March 18, 2026
AC Bio Clean, operated by Onward Creative Solutions, LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule an audit, or interact with our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using AC Bio Clean services, you acknowledge that you have read and understood this Privacy Policy.
We collect information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, business name, and physical address
Property Details: Building type, square footage, HVAC system details, and location
Audit Information: Equipment specifications, energy usage data, and maintenance history
Communication Data: Messages, inquiries, feedback, and correspondence with our team
Payment Information: Billing address, payment method details (processed securely through third-party providers)
When you visit our website, we automatically collect certain information:
Device Information: Browser type, operating system, device type, and device identifiers
Usage Data: Pages visited, time spent on pages, clicks, scrolling behavior, and referring URLs
Location Data: General geographic location based on IP address (not precise)
Cookies & Similar Technologies: Session identifiers and preference data (see Cookies section)
We may receive information about you from third parties, including business partners, service providers, and publicly available sources to verify contact information or enhance our services.
We use the information we collect for the following purposes:
Schedule and conduct energy audits and inspections
Provide HVAC cleaning services and probiotic treatments
Respond to inquiries and provide customer support
Send service confirmations, invoices, and receipts
Track equipment maintenance and service history
Billing and payment processing
Regulatory compliance and legal obligations
Quality assurance and service improvement
Dispute resolution and fraud prevention
Send promotional materials and special offers (with your consent)
Share industry insights, blog posts, and case studies
Conduct surveys to gather feedback
Send service reminders and maintenance schedules
Analytics & Research
Analyze website usage patterns and improve user experience
Track performance metrics and ROI calculations
Conduct anonymized research on energy savings trends
Service Providers: Payment processors, email providers, scheduling platforms, and analytics services
HVAC Partners: Certified technicians and contractors who perform probiotic treatments and services on your behalf
Business Partners: Companies we collaborate with to deliver services or solutions
Legal Authorities: When required by law, court orders, or to protect safety and rights
We Do NOT Share
Your personal information for marketing purposes to third parties without explicit consent
Sensitive payment card information (processed through PCI-compliant providers)
Your data with unaffiliated third parties for their own promotional purposes
Data Processing Agreements
All third-party service providers are contractually obligated to maintain data security and confidentiality. We ensure they comply with data protection regulations and use your information only as necessary to provide services.
We implement industry-standard security practices to protect your personal information:
Encryption: Data transmitted via HTTPS/TLS encryption
Access Controls: Restricted access to personal data by authorized personnel only
Firewalls & Monitoring: Network security and intrusion detection systems
Regular Updates: Software patches and security assessments
Staff Training: Employee training on data protection protocols
We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once no longer needed, we securely delete or anonymize the data. Specific retention periods:
Active Customer Data: Duration of service + 3 years
Audit Reports: 7 years (for regulatory compliance)
Marketing Preferences: Until you unsubscribe
Website Analytics: 12–24 months
Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request that we correct inaccurate or incomplete information
Right to Deletion: Request deletion of your data (subject to legal obligations)
Right to Opt-Out: Unsubscribe from marketing communications at any time
Right to Portability: Receive your data in a structured, portable format
Right to Withdraw Consent: Withdraw previously given consent for data processing
To exercise any of these rights, contact us at info@acbioclean.com with your request. We will respond within 30 days. You may also contact us to file a complaint with relevant data protection authorities.
If you are a California resident, you have additional rights under the California Consumer Privacy Act. You may request:
What personal information we collect about you
The purposes for collecting and using that information
Categories of third parties we share information with
If you are located in the European Union, your data is protected under GDPR. You have rights to access, rectify, delete, and port your data. For questions about GDPR compliance, contact our Data Protection Officer.
Cookies are small text files stored on your device that help us recognize you, remember preferences, and understand how you interact with our website.
Essential Cookies: Required for website functionality (login, security, navigation)
Performance Cookies: Measure website performance and user experience
Preference Cookies: Remember your settings and choices
Marketing Cookies: Track behavior to deliver relevant advertisements
We use Google Analytics and similar tools to understand website usage. These services may collect data about your visit and may track you across websites. You can opt out of Google Analytics tracking using browser extensions or privacy settings.
Most browsers allow you to control cookies through settings. You can:
Block all cookies
Allow only essential cookies
Delete cookies from your browser
Receive alerts when cookies are being set
Note: Disabling cookies may affect website functionality and your user experience.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Operated by:Â Onward Creative Solutions, LLC
Email:Â info@acbioclean.com
Phone:Â (305) 422-1811
Mailing Address:
AC Bio Clean
1101 Brickell Ave
Miami, FL 33131
USA
We typically respond to privacy inquiries within 5 business days. If you’re not satisfied with our response, you have the right to file a complaint with your local data protection authority.
Our Data Protection Officer oversees compliance with data protection regulations. For GDPR-related inquiries, you may contact our DPO at dpo@acbioclean.com.
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we’ve collected data from a child, we will delete it promptly.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
Some browsers include a “Do Not Track” feature. We currently do not respond to DNT signals, but you can control tracking through browser settings and cookies.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email or prominent notice on our website.