Privacy Policy

Introduction:

At AC Bio Clean, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.acbioclean.com, contact us for services, request a free site assessment, subscribe to our newsletter, or engage with our probiotic HVAC coil cleaning solutions for hotels, restaurants, commercial properties, and other clients in Miami, South Florida, and beyond.

Please read this policy carefully. By using our website or services, you consent to the practices described here. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect information to provide excellent service, improve our offerings, and communicate effectively.

Personal Information You Provide:

• Contact details (name, email address, phone number, business address)
• Company information (business name, role, property details for assessments/proposals)
• Inquiry details (site assessment requests, service quotes, feedback, support questions)
• Payment information (processed securely via third-party providers like Stripe for subscriptions or product orders — we do not store full card details)
• Any other information you voluntarily submit via forms, emails, calls, or meetings

Automatically Collected Information:

• IP address, browser type, device information, and operating system
• Usage data (pages visited, time spent, referral sources)
• Cookies and similar technologies (see Section 5)

Service-Related Data:

• HVAC system details shared during assessments (e.g., unit types, coil conditions, energy usage notes) — used solely to deliver tailored proposals and services.

2. How We Use Your Information

We use the collected information for:

• Responding to inquiries and providing free site assessments
• Preparing and delivering service proposals, quotes, and contracts (e.g., for quarterly probiotic maintenance plans)
• Performing HVAC coil cleaning services and documenting results
• Processing orders for self-serve products (e.g., 216oz bottles, sprayers)
• Sending service confirmations, reminders, and updates
• Improving our website, services, and marketing (e.g., ROI calculators, educational content)
• Marketing and promotions (with your consent where required) — such as newsletters on energy savings, IAQ benefits, or special incentives
• Internal business operations, analytics, and legal compliance

3. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service Providers: With trusted partners who help deliver services (e.g., payment processors, email marketing tools, scheduling platforms, technicians like Raul). These parties are contractually obligated to protect your data.
• Business Partners: Limited data for collaborations (e.g., Verdant platform integrations for energy monitoring) where relevant to your service.
• Legal Requirements: When required by law, court order, or government request (e.g., subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Your Consent: For any other purpose you explicitly approve.

For multi-property clients (e.g., The Bastion Collection, Hilton properties, or portfolio operators), we may reference anonymized performance data in proposals.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for transmissions and secure servers. However, no system is completely secure — we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience (e.g., remembering form preferences)
• Analyze site traffic and performance
• Support marketing efforts (Google Analytics, etc.)

You can manage cookie preferences through your browser settings. We may also use pixels or similar for targeted advertising.

6. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications (unsubscribe link in every email)
• Request restrictions on processing
• Data portability where applicable

To exercise these rights, contact us using the details below. We respond promptly and verify identity for security.

California Residents / CCPA: Additional rights may apply. We do not sell data.

7. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect data from children.

8. International Users

If you are outside the United States, note that your data may be transferred to and processed in the US. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with a new effective date. We encourage you to review it regularly.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy: info@acbioclean.com